Customer Care

Improve your client’s experience and the attention they receive while optimizing your company’s costs by incorporating one or all of our modules into a single platform, either on-premise or cloud-based.

Call Center

Improve your clients’ communication experience with our platform, which will allow you to handle incoming and outgoing campaigns at the best cost.

Our services:

• Predictive Dialer with supplementary information on each call for outgoing campaigns.
• Management of incoming campaigns.
• Multiple simultaneous campaigns.
• CTI Web Interface to show the agents information on every incoming or outgoing call. Call Script.
• Customizable break schedules.
• Online forms for the agents to enter the information gathered from the calls.
• ACD queue management with different ring strategies: round robin, random, least recent, fewest calls.
• Monitoring and reports for supervisors.
• Call recording and Spy and Whisper monitoring.
• Web panel with real-time call information for the supervisors.
• Ability to make manual calls from the web interface.

Call Center

Improve your clients’ communication experience with our platform, which will allow you to handle incoming and outgoing campaigns at the best cost.

Our services:

• Predictive Dialer with supplementary information on each call for outgoing campaigns.
• Management of incoming campaigns.
• Multiple simultaneous campaigns.
• CTI Web Interface to show the agents information on every incoming or outgoing call. Call Script.
• Customizable break schedules.
• Online forms for the agents to enter the information gathered from the calls.
• ACD queue management with different ring strategies: round robin, random, least recent, fewest calls.
• Monitoring and reports for supervisors.
• Call recording and Spy and Whisper monitoring.
• Web panel with real-time call information for the supervisors.
• Ability to make manual calls from the web interface.

Call Blast

Reach thousands of users all at once, saving time and costs.

Benefits:

• Autodialer to broadcast messages for clients, suppliers, staff, debtors, etc.

• Ads with the chance to reach an operator.

• Ideal for optimizing operators’ time in the debt collection process.

• Important tool in launching new products and reaching potential clients.

• Management of multiple campaigns.

Call Blast

Reach thousands of users all at once, saving time and costs.

Benefits:

• Autodialer to broadcast messages for clients, suppliers, staff, debtors, etc.

• Ads with the chance to reach an operator.

• Ideal for optimizing operators’ time in the debt collection process.

• Important tool in launching new products and reaching potential clients.

• Management of multiple campaigns.

Email Center

Ticket-based Email contact center.

Features:

• Filters.
• Avoids the collision of agents’ answers.
• RTF and HTML support in emails.
• Assignment and Transfers.
• Automatic responses.
• Internal notes.
• Integration with the call center’s IVR.
• Service Level Agreements.
• Ticket Web Portal.
• Reports and dashboard.
• WebChat center.

Email Center

Ticket-based Email contact center.

Features:

• Filters.
• Avoids the collision of agents’ answers.
• RTF and HTML support in emails.
• Assignment and Transfers.
• Automatic responses.
• Internal notes.
• Integration with the call center’s IVR.
• Service Level Agreements.
• Ticket Web Portal.
• Reports and dashboard.
• WebChat center.

HiperPBX
Regional Offices

Argentina: +54 (011) 4779 3900
 argentina@hiperpbx.com

USA: +1 (305) 590 8999
 usa@hiperpbx.com

México: +52 (55) 6811-1801
 mexico@hiperpbx.com

Brasil: +55 (11) 3995-9089
 brasil@hiperpbx.com

Solutions

• Unified Communications
• Customer Care
• Smart Buildings
• Internet of Things